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GIT-XP 3.0.2.0 stops responding on exit from XP12

richjbrichjb
in GoFlight Interface Tool - Technical Support
Hi Steve,

I upgraded to GIT XP 3.0.2.0 and since doing so, GIT always stops responding, i.e., I get the message the Program Not Responding message when I exit GIT at the end of using XP12, latest version. I get this message regardless of whether I quit GIT XP then quit XP12, or if I quit XP12 first and then quit GIT. Also, last night I was trying to program some events for latest ZIBO mode in XP12 and it did not save those changes on exit.

Any ideas on what might be causing this problem?

Thanks!

Rich Boll

Comments

  • richjbrichjb
    Still having this issue with every run of GIT XP 3.0.2.0 since first installed it for XP12. This time, I even tried starting it and then ending it without ever starting XP12. Same thing. I get (Not Responding).

    I would like to send the Log file in for Steve's review. Where is this located?

    Thanks,

    Rich Boll
  • admin_ppsadmin_pps
    Add /log to the GIT icon target line. A log file will appear in Documents\GoFlight Interface Tool. There is also a plugin log file in the x-plane directory.
  • richjbrichjb
    Hi Steve,

    Thanks Steve,

    Will do! Will report the log files.
  • richjbrichjb
    Hi Steve,

    Here's what I put into the GIT XP shortcut icon/properties under Target: "C:\Program Files (x86)\GoFlight Interface Tool X-Plane\GoFlight Interface Tool X-Plane.exe" /log

    I started XP12 and then GIT XP. Flew XP12 around awhile, then I quit GIT XP first. I got the same "Not Responding" message along WIN 10 "spinning mouse wheel". Final WIN 10 asked me if I wanted to shut the program down. I did. I check for log files in "Documents\GoFlight Interface Tool" and in XP12 plugins folder. No log files in either location.

    Would it help if I completely deleted GIT from my computer? What are the steps to do a complete removal of GIT. I have GIT for both XP and MSFS.

    Thanks!

    Rich
  • richjbrichjb
    HI Steve,

    I did find the GIT log in the main XP12 folder. Sorry about that. The file is attached, but it doesn't provide many clues.

    Rich
  • richjbrichjb
    Hi Steve,

    Tried another flight. Same thing. GIT XP would not close and would not respond. I actually let it run all night to see if it would close. It never did. I had to Task Manager to get it to close.

    Thanks,

    Rich
  • admin_ppsadmin_pps
    Can you test if it does it with a clean config by renaming Documents\GoFlight Interface Tool to something else (you can rename it back after the test to get your config back).

    Thx
    Steve
  • richjbrichjb
    admin_pps said:

    Can you test if it does it with a clean config by renaming Documents\GoFlight Interface Tool to something else (you can rename it back after the test to get your config back).

    Thx
    Steve

    Thanks Steve,

    Will do and will report back!

    Rich
  • richjbrichjb
    admin_pps said:

    Can you test if it does it with a clean config by renaming Documents\GoFlight Interface Tool to something else (you can rename it back after the test to get your config back).

    Thx
    Steve

    Hi Steve,

    I deleted the Documents\GoFlight Interface Tool folder. No change in behavior. GIT XP still does not close when you click the "X". It still is not responding.

    Any thoughts?

    Thanks,

    Rich
  • richjbrichjb
    Hi Steve,

    II did find a log file in my Documents\GoFlight Interface Tool folder. That file is attached. When started GIT, it looked good, but nothing in there from the shutdown part.
  • richjbrichjb
    I did clean install of GIT XP 3.0.2.0 along with deleting everything in my Documents\GoFlight Interface Tool folder. Same issue. GIT XP did close on shutdown. I got the "Not Responding" message still. Log files attached.
  • richjbrichjb
    Steve,

    I reverted back to GIP XP 3.0.1.0 and had no issue with GIT closing on shutdown. Is there any reason for me to use ver 3.0.2.0?

    Thanks!

    Rich
  • admin_ppsadmin_pps
    I'll look into it and come back to you.
  • richjbrichjb
    admin_pps said:

    I'll look into it and come back to you.

    Hi Steve,

    I was wondering if you have had a chance to look into this issue that I am having on shutdown of GIT XP? Could it be AV problem? My Norton AV interfering with some shutdown process?

    Thanks!

    Rich Boll
  • admin_ppsadmin_pps
    Try the new version just uploaded.

    Best wishes
    Steve
  • richjbrichjb
    HI Steve,

    Wanted to let you know that I did get your email and this notice. I just have not had time to test the new software. Doing it now. Thanks!

    Rich Boll
  • richjbrichjb
    I am running XP Beta 12.08 Beta 2. The latest version does not appear to have changed anything. I still have to use Task Manager to close GIT XP. Let me make sure that I have the GIT XP start up sequence and shutdown sequence correct. First, you start XP. Then start GIT XP. Now, do you shut down GIT XP before XP, or do you shutdown GIT XP before XP? I tried shutting down GIT XP first, before XP and there was no change in behavior. Still needed to use Task Manager to shutdown GIT XP. Do I need to clean house in XP to remove any lingering files or configurations?

    Sorry to be pain in the rumpus, Steve! Thank you so much for your help!

    Rich Boll
  • admin_ppsadmin_pps
    edited November 2023
    It does not matter, I have tried all those combos and could never recreate the issue. I wonder if your anti virus is interfering?

    Also, check you have the correct GIT plugin installed. Should be dated November this year.

    Also, do you have plenty of disk space on C: drive.
  • richjbrichjb
    Hi Steve,

    Sorry for the delay in responding. Been busy with non flight sim stuff.

    My plugin is dated 11/12/2023.

    I did set my Norton to exclude my flight sim folders, but let me make sure that all the GIT folders are excluded. I'll keep trying to chase this down. It's more a nuisance than anything else.

    Thanks again!

    Rich
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